Shipping policy

Shipping Process

At avanie nature food, we are committed to providing a smooth and timely shipping experience. We will make every effort to dispatch your order within the estimated timeframe shown at checkout. Please note that these estimates are based on typical order processing times and shipping methods. However, factors such as high order volumes, holiday seasons, or unexpected events may impact the actual delivery timeline. In the event of any significant delay, we will notify you promptly and keep you updated on the progress of your shipment.

Delivery and Risk of Loss

Upon delivery, ownership and responsibility for your order transfer to you. This means that after the items are marked as delivered by the carrier, any loss, theft, or damage that may occur becomes the recipient’s responsibility. To safeguard your purchase, we recommend inspecting your items immediately upon receipt to ensure everything is in order.

Reporting Issues

If you notice any discrepancies or damage to your order upon delivery, please report it to us within 24 hours. This prompt reporting allows us to work with you and our carrier partners to address any issues as swiftly as possible. We are committed to resolving any concerns to ensure your complete satisfaction.

Customer Support

Our customer support team is here to help with any shipping or delivery questions you may have. Please feel free to contact us if you need assistance, have questions about your order status, or require support in resolving delivery issues.