Terms of service
Terms of service
Effective Date - 28/05/2025
Welcome to the avanie nature food website. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. If these terms do not align with your preferences, we kindly request that you refrain from using our website.
Use of the Website
Eligibility
You must be at least 18 years old to use our website or have the consent of a parent or guardian. By using our website, you represent and warrant that you meet these requirements.
Prohibited Activities
You agree not to engage in any activities that could harm, disable, or interfere with our website or disrupt other users’ access. Prohibited activities include, but are not limited to, unauthorized access, data mining, or distributing malicious software.
Intellectual Property
Ownership
All content on our website, including text, images, graphics, logos, and trademarks, is the property of avanie nature food or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Limited License
You may access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.
Product Information and Orders
Product Descriptions
We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions or other content on our website is error-free, complete, or current.
Order Acceptance
All orders are subject to availability and our acceptance. We reserve the right to refuse or cancel any order at our discretion, including orders that contain inaccuracies or errors.
Payment and Pricing
Pricing
Prices for our products are listed on our website and are subject to change without notice. All prices are in Indian Rupees and do not include applicable taxes or shipping fees.
Payment
We accept various payment methods as specified on our website. You agree to provide accurate and complete payment information for any purchases made.
Shipping and Delivery
Shipping
Upon placing the order and making the payment, expect the products to reach the shipping address within 2 to 7 working days. We will make reasonable efforts to ship your order within the estimated time frame. However, we are not responsible for delays caused by shipping carriers or other factors beyond our control.
Delivery
Risk of loss or damage to products passes to you upon delivery. Please inspect your order upon receipt and report any issues to us within 24 hours.
Returns and Refunds
Damaged Product
If you receive a damaged product, please follow these steps for a refund or replacement:
Within 1 day from the delivery date, report the event by email at admin@avanienature.com or over WhatsApp at +91 8270017000. Included in your email should be:
Order Number.
An image of the external packaging.
A clear picture of the damaged item.
In case your order includes more than one item, only the faulty item will be qualified for a refund or exchange.
We will let you know the status of your return within 24 to 48 hours of receiving and inspecting it. Your refund will automatically be applied to the original payment method if it is accepted. Kindly give the refund amount 5 to 7 days to appear in your account.
Missing Products/Wrong Products
If you receive missing or wrong products, please follow these steps:
Report the incident within 24 hours from the delivery date, report the event by email at admin@avanienature.com or over WhatsApp at +91 8270017000. Your email should include:
Order Number.
A picture of the unopened box including every item that was received.
The opening or unboxing video of the shipment.
We'll send the missing item again right away. Should the incorrect item be delivered, we will schedule a pick-up from the location you provided, and the right goods will be delivered to you in 3 to 5 days following the completion of the return pick-up.
In 24 to 48 hours, the escalation will be resolved.
Note: Please be aware that there may be additional fees for pickup and delivery if you inadvertently ordered the incorrect product and would like to exchange it for the proper one.
Quality Issues
In the event that products are poorly packed or have expired, please take the following actions:
Report the incident within 24 hours from the delivery date, report the event by email at admin@avanienature.com or over WhatsApp at +91 8270017000.In the email, include:
Order Number.
Date of manufacturing and packaging.
Clearly visible product images or a video demonstrating the problem.
We will let you know the status of your request within 24 to 48 hours of receiving it.
The item must fulfill the following requirements in order to be qualified for an exchange or return:
It needs to be in the same condition as when it was delivered.
It needs to be remained unused.
It needs to be in the original package.
Return Policy
Our return policy is outlined on our website. Please review the policy carefully before making a purchase. Certain products may be non-returnable or subject to specific conditions.
Refunds
Refunds will be processed according to our return policy. If you are eligible for a refund, it will be issued to the original payment method.
Disclaimers and Limitation of Liability
Disclaimers
Our website and products are provided “as is” without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted or error-free.
Limitation of Liability
To the fullest extent permitted by law, avanie nature food will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or products.
Indemnification
You agree to indemnify and hold harmless avanie nature food, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of our website or violation of these Terms of Service.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Indian Constitution, without regard to its conflict of laws principles. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in India.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on our website with an updated effective date. By continuing to use our website, you agree to the revised terms.
Contact Us
If you have any questions about these Terms of Service or our website, please contact us at:
AVANIE NATURE FOOD LLP, 3/204, Samiyarmadam Backside Thottam, Jawadupatti, Dindigul, Tamil Nadu - 624704.
admin@avanienature.com
+91 918778171771
